Home > FAQ
FAQ

 

General Enquiry

1. How can I make application for a course?
2. When and how can I collect the exam result or certificates?
3. Is it necessary to provide full HKID?
4. What’s the bad weather arrangement?

 

First Aid Training

5.  What are the course codes stand for?
6.  What kinds of document proof is required for applying refresher courses of first aid training?
7.  If my first aid certificate had already expired, is it necessary to take the 30-hour  standard first aid course again?
8.  Would you re-issue the certificate if I lost my certificate?
9.  How would you process exam result appeal?
10. If I cannot attend the course due to personal reason, can I change the class or ask someone to attend the course instead?
11. If I cannot attend the exam, how do I apply for delay of exam? Is there anything I should pay attention to?
12. Is it necessary to buy course material like first aid manual, DVD, bandage pack, etc.?
13. How do I collect the materials I ordered?
14. The class that I applied was cancelled. How would you process my payment for the course and material?
15. If I failed the exam for Standard First Aid Certificate Course, do I need to attend the lesson for re-exam course?
16. I applied standard first aid certificate course (blended learning). How do I access the online study content?
17. I applied standard first aid certificate course (blended learning). Do I need to finish the online study content before practical sessions?
18. I already applied standard first aid certificate course (blended learning). Why I cannot go to next page in the online study part?
19. What is the rules and regulations in location of the Hong Kong Country Club?
20. What courses does HKRC organize for corporates or organizations?
21. How do we submit our application?
22. What’s the requirements of training venue?
23. How much is the rental fee for training rooms?
24. How can we apply for material delivery service and how much does it cost?
25. What’s the arrangement before class commencement?
26. When shall we process payment?
27. When can we collect the exam result or certificates?
28. If the minimum number of participants required for the course cannot be met, can we still apply for the training?
29. If the number of participants and training materials required cannot be confirmed at the time of application, what shall we do?
30. Our account department only accepts one invoice, can it be arranged?
31. How can we settle the payment if any of our candidates apply for the deferment of the examination?
32. Is there any promotion offer now?

 

Health Training 

33. What are the general admission criteria for Employees Retraining Board (ERB) courses?
34. Are ERB training courses only available to applicants aged 18 or above?
35. Are interviews needed to apply for ERB training courses?
36. What documents should be provided and submitted when applying for ERB courses?
37. Can applicants cancel applications/enrollment after notification of their successful admission of ERB training courses?
38. Is Applicant possessing overseas education certificate eligible for ERB training courses?
39. What is considered valid proof of educational attainment?
40. Can I apply for ERB training courses if the required proof of education attainment was lost?
41. What are the differences between Certificate in Health Worker Training and Foundation Certificate in Care-related Support Worker Training?
42. How to apply for ERB training courses?
43. Can part-time employees apply for ERB full-time placement-tied courses?
44. Would you re-issue the certificate if I lost my certificate?
45. If I cannot attend the course due to personal reason, can I cancel my application or apply for change of class/class postponement? 
46. What should I do if I am not able to attend the examination? 
47. If I fail to pass the examination(s), can I have make-up examination(s)? 

 
 

General Enquiry

1. How can I make application for a course?
You can apply the course via online application, by postage or in person.
 
To register as student via this online platform, pick a class, select related training materials and then pay the fees by credit card. If you settle the payment by MasterCard or Visa, a non-refundable* surcharge might apply, you will be asked to confirm the total before you finalize your payment.
* The surcharge will not be refunded regardless of the class cancellation due to inadequate no. of applicants
 
 
b. Postage (Except ERB Courses)
To apply by postage along with a completed E01 application form for general courses and a crossed cheque (payable to: Hong Kong Red Cross) sending to below address, please indicate “Application for First Aid/Health Training Course” on envelope.
 
First Aid Training:  4/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Hong Kong
To apply for Child-Parent First Aid Pioneer Workshop (Cantonese only), please complete C09 application form.
To apply for Teaching Methodology Course (Cantonese only), please complete application form here.
To apply for Psychological First Aid Elementary One-Day Course (Cantonese only), please complete application form here.
Postage application will be processed in about 5 working days.
 
Health Training:1/F, HKRC, Bradbury Shatin Centre, 1A Shatin Centre Street, Shatin
 
If the course is not listed on the application form, please write the course name with class code under “Other, please specify:”. For example, “Other, please specify: Nursing Care Experiential Training Course (CWS17001) / Health Talk (TALK17001)”.
 
 
c. In Person
i) Courses organised by HKRC
To apply in person at West Kowloon Head office or Shatin Training Center during office hours, we accept only Cash or Cheque payments.
 
Head Office – 4/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon (Map)
Shatin Training Center - 1/F, HKRC, Bradbury Shatin Centre, 1A Shatin Centre Street, Shatin (Map)
 
Service Hours
Monday to Friday: 09:00 – 13:00;14:00 – 17:00
Saturday: 09:00 – 12:00
Sunday and Public Holidays: Close
 
ii) Courses Co-organised with ERB
Foundation Certificate in Care-related Support Worker Training & Certificate in Health Worker Training
Applicants should visit the designated training centers in person to complete the application procedures scheduled for particular date and time. No application will be accepted without a prior appointment or if the required documents are missing. Applicants can make up appointments via the phone (2603-0188) or this online platform https://training.redcorss.org.hk
 
Certificate in Upgraded Caring Skills for Health Workers in Residential Care Homes for Persons with Disabilities I & II (Part-time)
Applicants can submit the required documents in person to the following training centers during the operating hours listed below (email or fax applications will not be accepted).
Head Office – 4/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon (Map)
Shatin Training Center - 1/F, HKRC, Bradbury Shatin Centre, 1A Shatin Centre Street, Shatin (Map)
 
Integrated First Aid Certificate Course (Part Time)
Qualified applicants (qualification requirement please refer to course description) can submit the required documents in person to the following training centers during the operating hours listed below (email or fax applications will not be accepted).
Head Office – 4/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon (Map)    #back to top
 
 
2. When and how can I collect the exam result or certificates?
10 working days after the completion of course or examination, we will send email to the student to notify the detail about exam result or certificate collection. Please collect the certificate (may require extra charge for certificate for particular courses) within 6 months from the certificate issue date at our headquarters office, otherwise, it will be written off; or indicate to apply for postage service in E02 Special Request Item Form (only applicable to first aid training) and send the form to headquarters office together with a crossed cheque (payable to “Hong Kong Red Cross”). Please mark “Postage of Certificate” on the envelop. Certificate postage service costs HK$30 per student (special price). 
 
Please bring along your HKID copy / authorization letter (download here), which the authorization letter is required if you do not come to collect by yourself, and class code & examination date to collect the examination result / course certificate at our headquarters office.    #back to top
 
3. Is it necessary to provide full HKID?
No. You may provide the letter and the first 3 digits of your HKID only and the rest number shown on certificate will be hide using *.    #back to top
 
 
4. What’s the bad weather arrangement?
 
 
 

First Aid Training

5.  What are the course codes stand for?

Course

Code Course Name

SFA

Standard First Aid Certificate Course

SFAB

Standard First Aid Certificate Course (Blended Learning)

SFAR

Standard First Aid Certificate Refresher Course

AED

Automated External Defibrillation Certificate Course

AEDB

Automated External Defibrillation Certificate Course (Blended Learning)

AEDR

Automated External Defibrillation Certificate Refresher Course

RE

Re-Exam of Standard First Aid Course

REA

Re-Exam of Automated External Defribrillation Certificate Course

EFA

Elementary First Aid Course

CEFA

Elementary Child First Aid Course

ACA

Adult Cardio Pulmonary Resuscitation & Automated External Defibrillation Certificate Course

ACCA

Adult & Child Cardio Pulmonary Resuscitation & Automated External Defibrillation Certificate Course

SAB

Standard First Aid and Automated External Defibrillation Certificate Course (Blended Learning)

FRA

Standard First Aid Refresher and Automated External Defibrillation Certificate Course

TCPR

Integrated Cardio Pulmonary Resuscitation Certificate Course

RET

Re-Exam of Integrated Cardio Pulmonary Resuscitation Certificate Course

ACPR

Adult Cardio Pulmonary Resuscitation Certificate Course

CCPR

Child Cardio Pulmonary Resuscitation Certificate Course

ICPR

Infant Cardio Pulmonary Resuscitation Certificate Course

DHFA

Domestic Helper First Aid Course

CPFA

Child-Parent First Aid Pioneer Workshop

YFA

Youth First Aid Course

REY

Re-Exam of Youth First Aid Course

INFA

ERB Integrated First Aid Certificate Course

FAT

First Aid Talk

FATB

First Aid Talk - Basic Treatment for Electrical Shock

AEDI

Automated External Defibrillation Certificate Instructor Course

AFAA

Advanced First Aid Certificate Course (Module 1)

AFAB

Advanced First Aid Certificate Course (Module 2) - Advanced First Aid Theories

AFAC

Advanced First Aid Certificate Course (Module 3) - Advanced First Aid Practical Skills

TM

Teaching Methodology

FAD

FA Drill

FAC

FA Competition

FAW

First Aid Workshop

FAWH

First Aid Workshop for Hikers

FAWR

First Aid Workshop for Road Safety

PFAP

Psychological First Aid Elementary One-Day Course


#back to top
 
 
6.  What kinds of document proof is required for applying refresher courses of first aid training?
Please provide a copy of the first aid certificate listed below for applying the SFAR course (accept application with copy of certificate which expired within 6 months on course commencement date).
  • Hong Kong Red Cross Standard First Aid Certificate     
  • Hong Kong Auxiliary Medical Services First Aid Certificate, Disaster Medical Assistant Certificate
  • Hong Kong St. John Ambulance Association Adult First Aid Certificate
  • Hong Kong Civil Aid Service First Aid Certificate
  • Hong Kong Maritime Services Training Institute Elementary First Aid and Proficiency in Medical First Aid (Combined) Certificate  
  • Hong Kong Occupational Safety and Health Council Certificate of Competence in First Aid
  • Hong Kong Fire Services Department Ambulance Officer Initial Training Certificate, Ambulanceman / Ambulancewoman Initial Training Certificate, Basic Ambulance Aid Certificate, Advanced Ambulance Aid Training at First Responder Level for Firefighters Certificate
 
Please provide a copy of the AED certificate issued by one of the recognized authorities listed below for applying the AEDR course (accept application with copy of certificate which expired within 3 months on course commencement date).
  • Hong Kong Red Cross     
  • Hong Kong Auxiliary Medical Services  
  • Scout Association of Hong Kong
  • Hong Kong St. John Ambulance     
  • Hong Kong Society of Professional Medical Care 
  • A&E Training Centre, Hospital Authority
  • Any training bodies of National Safety Council     
  • Any training bodies of American Heart Association     
 
 
7.  If my first aid certificate had already expired, is it necessary to take the 30-hour standard first aid course again?
As soon as your certificate expired not more than 6 months on the course commencement date, you may take the refresher course instead of the 30-hour standard first aid certificate course. If the certificate already expired for more than 6 months, you need to take the 30-hour standard first aid certificate course or standard first aid certificate course (blended learning). [Note: standard first aid certificate course (blended learning) is only conducted in Chinese]    #back to top
 
 
8.  Would you re-issue the certificate if I lost my certificate?
Yes. Please click here to download and complete the E02 Special Request Item Form. You may submit in person at our Headquarters office or send the form together with a crossed cheque (payable to “Hong Kong Red Cross”) to our Headquarters office. Please mark “Re-issue Certificate” on the envelop.    #back to top
 
 
9.  How would you process exam result appeal?
After the application is received, we will follow the Exam Result Appeal Guideline to review the exam paper to see whether the marking is corresponding to our assessment standards. It takes around 2 weeks before applicants receive a written reply.    #back to top
 
 
10. If I cannot attend the course due to personal reason, can I change the class or ask someone to attend the course instead?
Yes, but we only accept application once and application must be submitted 10 days in advance to the course commencement date. If you ask someone else to attend the course, student replaced is not allowed to apply for change of class; if you would like to change the class, you are not allowed to apply for change of student. The new selected class should be commenced no later than 3 months of the original course commencement date, otherwise, it will be considered as automatic abstain. You should make sure your application qualification is still valid on the course commencement date of new selected class, otherwise all paid fee will not be refunded.    #back to top
 
 
11. If I cannot attend the exam, how do I apply for delay of exam? Is there anything I should pay attention to?
If you cannot attend the original examination, please click here to download and complete the C02 Special Request Item Form. You may check out the Delay Exam Schedule here and submit in person at our Headquarters office or send the form together with a crossed cheque (payable to “Hong Kong Red Cross”) to our Headquarters office. Please mark “Delay Exam” on the envelop. Delay of examination is only applicable to the courses of SFA, SFAR, SFAB, YFA and re-exam only. Application must be submitted 10 days prior to the original examination date. New examination date must be within 4 months after the original examination date.    #back to top
 
12. Is it necessary to buy course material like first aid manual, DVD, bandage pack, etc.?
No, first aid manual, DVD and bandage pack are not necessary to buy. You may bring your own material to attend the lessons. If you take standard first aid certificate course (blended learning), the online theory part does not cover the practical knowledge on bleeding handling and fracture handling and you are not allowed to view the online theory after examination had finished, which you may buy first aid manual and/or DVD for revision or future reference if needed.    #back to top
 
13. How do I collect the materials I ordered?
The materials you ordered will be distributed during lessons and you do not need to collect them in advance. If you do not receive the materials due to absence in class, please contact us during office hours after the course is finished and please present the payment receipt of materials and authorization letter when you come to the Hong Kong Red Cross Headquarters to collect the materials (authorization letter is only needed if you do not come by yourself).    #back to top
 
14. The class that I applied was cancelled. How would you process my payment for the course and material?
If the class you applied was cancelled, you will receive notification from our staff. You may consider changing to another class, or ask for refund of your paid course fee and / or material fee. If you choose not to refund the material fee, you may collect the material in person at our Headquarters office. Refund will be made by cheque posted to you directly in about 4 to 6 weeks. Please note that the surcharge of credit card is non-refundable.    #back to top
 
15. If I failed the exam for Standard First Aid Certificate Course, do I need to attend the lesson for re-exam course?
No, you may choose to attend the exam directly. The aim of revision class is for student to get familiar with the subject content but it will not count for the attendance.    #back to top
 
16. I applied standard first aid certificate course (blended learning). How do I access the online study content?
Student who enrolled successfully will receive an email about login ID and password around 3 weeks before the practical session. Please ensure the email address you registered during enrollment is correct. If you do not receive email notice from us, please kindly contact us.    #back to top
 
17. I applied standard first aid certificate course (blended learning). Do I need to finish the online study content before practical sessions?
No, you only need to complete the online study part before the end of examination. However, if you study the online theory part before practical sessions, it will be easier and more efficient in learning the practical skills.    #back to top
 
18. I already applied standard first aid certificate course (blended learning). Why I cannot go to next page in the online study part?
Student are required to study every page of the online theory part before going to next page in order to keep correct progress marked in system. You are only allowed to skip the page if you have already read that page before.    #back to top
 
19. What is the rules and regulations in location of the Hong Kong Country Club?
If you are taking courses at the Hong Kong Country Club (HKCC), please follow the rules and regulations below:
a) Participants are only allowed to access the squash court and the washrooms at the lobby of the club house.
b) Participants cannot use any facilities of the club house and are not allowed to take any photos or videos outside the squash court area.
c) Mobile phone is restricted in most areas of the club and can only be used at the car park area.    #back to top
 
20. What courses does HKRC organize for corporates or organizations?
We offer a range of first aid courses for corporates or organizations, such as the 30 hrs Standard First Aid Certificate Course recognized by the Government of HKSAR, 2-3 hrs of First Aid Talk, 4 hrs Elementary First Aid Course and 3hrs Adult/Child/infant Cardio Pulmonary Resuscitation Certificate Course. Corporate or organization can choose the targeted training based on the content and duration. For the details, please check it out via this platform <Corporate & Organization Application>.    #back to top
 
21. How do we submit our application?
Corporate or organization shall submit the application form via the below methods at least 6 weeks before the commencement date of the class and return a signed service agreement 4 weeks before the commencement date of the class. You can submit your application online or by postage or by fax. The application will be processed in about 5 working days.
 
Remarks: The online curriculums of all blended learning courses would start 1 to 2 weeks before practical curriculums (please refer to the following table). Corporate or organization shall take the first day of the online curriculum as the course commencement date of the class for application.
 
Course name Online curriculum (corporate or organization)
Automated External Defibrillation Certificate Course (Blended Learning) (AEDB) 1 week before practical curriculum
Standard First Aid & Automated External Defibrillation Certificate Course (Blended Learning) (SAB) 2 weeks before practical curriculum
Standard First Aid Certificate Course (Blended Learning) (SFAB) 2 weeks before practical curriculum

 

 
To register as client and complete the online application form.
 
b. Postage Application
To apply by postage along with a completed E03 Corporate/Organization application form (download here) sending to 8/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Hong Kong, please indicate “Application for First Aid/Health Training Course” on envelope.
 
c) Fax/Email Application
To apply by fax (fax no. 3971 0388) or by email (fa.training@redcross.org.hk) along with a completed E03 Corporate/Organization application form (download here).
 
We will process and call the contact person in about 5 working days after received the application. For successful application, we will confirm your application by email the service agreement, please return a signed and chopped copy by email or fax. Please pay attention to the general class time are as follows: 0900-1300, 1400-1800 and 1900-2200.    #back to top
 
22. What’s the requirements of training venue?
There shall be provided adequate exercise space with good condition. The venue size depends on the types of courses to be conducted, for example, it requires around 400 sq. ft for a SFA class venue with 30 participants. Please also prepare the following equipment for the class:
  • Computer, LCD projector (or television with USB port)
  • Screen
  • Whiteboard
  • Audio equipment
  • *Towel and mat (1 set for every 2 participants)
*Applied for Standard First Aid Certificate Course, Standard First Aid Refresher Course, Standard First Aid Certificate Course (Blended Learning), Standard First Aid and Automated External Defibrillation Certificate Course (Blended Learning) or Youth First Aid course    #back to top
 
23. How much is the rental fee for training rooms?
Rental service includes the provision of venue, classroom facilities (chairs / tables / white board / Projector & Screen / audio visual equipment), electricity and air conditioning. Additional equipment charge of using computer is $50 per hour. Room Charges are as below: 
 

Hong Kong Red Cross Head Office First Aid and Health Training Center

Max Capacity

Area

(sq. m.)

Hourly Rate (HK$)

Theatre setting

Meeting setting

Charitable Organizations

Others

Peak
Hour

Non-peak Hour

Peak
Hour

Non-peak Hour

Room 407

36

20

104

400

350

450

400

Room 408

30

20

66

350

300

400

350

Room 409

48

20

112

400

350

450

400

 
 
 
Non-peak hours: Monday to Friday 08:30-17:00
Peak hours: Monday to Friday 17:00-22:00 and Sat / Sun 08:30-22:00
 
Please click here to download the training room rental form.    #back to top
 
24. How can we apply for material delivery service and how much does it cost?
Please indicate to have delivery service in application form, training materials and/or equipment will be delivered to you by 1 or 2 working days before the course commences. If returning training materials and/or equipment if required, collection would be made within 1 or 2 working days after the course completion.
 
Depending on training venue, service charge is different:
Hong Kong Island – around $300 per trip
Kowloon – around $170 - $220 per trip
New Territories – around $220 - $420 per trip
 
It includes the tunnel fee but not apply to delivery address without elevator, please contact us for more details.    #back to top
 
25. What’s the arrangement before class commencement?
We will send out 1) participants list (in excel format), 2) adverse weather arrangement and 3) student note to the contact person by email. Please email the completed participants list (do not make any change of the format) and the materials order form to us two weeks before the commencement date of the class.
 
Please also distribute the important notes to participants and remind them to bring along their ID card or passport during the lesson.
 
Besides, corporate or organization shall collect ordered materials and/or loaned equipment 1 working day before the course commencement date and return them 1 working day after the exam or class completed at 4/F HKRC Head Office. Please apply for delivery service if necessary. Any late return will be charged for $50 per day for each equipment.    #back to top
 
26. When shall we process payment?
Please settle the payment 14 days from the date of the invoice issued or the course commencement date (whichever is earlier). Please settle the payment by a crossed cheque (Payable to: Hong Kong Red Cross) to the Headquarters Office by post or by cash in person. Please do not mail cash or promissory note. Please state the class code and course commencement date at the back of cheque. All paid course fee will not be refunded.    #back to top
 
27. When can we collect the exam result or certificates?
The collection date will be sent to the contact person by email about 1 month after the examination / completion of course. Please collect the certificate within 6 months from the certificate issue date at our office, otherwise, it will be written off; or indicate to apply for the mailing service in application form. It costs $100 per class for certificate postage service. 
 
Please bring along the authorization letter (download here) or organization staff card / HKID and class code & examination date to collect the examination result / course certificate at our office.
 
In no case shall the certificates of the participants be delivered to the Company or arrange any examinations before the Total Service Charge is fully paid.    #back to top
 
 
28. If the minimum number of participants required for the course cannot be met, can we still apply for the training?
Yes, but you will be charged according to the minimum number of participant.  For example, the number of participants for Standard First Aid Certificate Course is 16-30 persons.  Therefore, the minimum application fee will be charged for at least 16 persons. If the number of participant is more than 16, we will charge them one by one additionally.    #back to top
 
 
29. If the number of participants and training materials required cannot be confirmed at the time of application, what shall we do?
If such details cannot be confirmed at the time of application, the Service Agreement and Invoice will be issued according to the minimum number of participants.
 
Please confirm your final number of participants and required materials by returning the participant list and the material order form to us at least two weeks before the course commerce.  A supplement invoice will be issued for additional number of participants and extra training material required.    #back to top
 
 
30. Our account department only accepts one invoice, can it be arranged?
Yes, but please confirm the details of number of participants, training materials and related services required in the application form at once in your application.   There shall not be any refund or deduction of any part of the service charge for those participant(s) who is(are) withdrawn or absent from the course after the Agreement signed.    #back to top
 
 
31. How can we settle the payment if any of our candidates apply for the deferment of the examination?
In general, the candidate should apply and submit the E02 Special Request Item Form in the name of an individual.  If invoice is needed, please send us the form by email and state your request “INVOICE REQUIRED”.    #back to top
 
32. Is there any promotion offer now?
We encourage the promotion of first aid and offer price discount to following courses until further notice.

Course

Current Price

Corporate Discount Price

Individual Discount Price

Standard First Aid Certificate Course (Chi)

$350

$330

$280 (Course fee)

+ $50 (Cert)*

Standard First Aid Certificate Course (Blended Learning) (Chi)

$350

$330

$280 (Course fee)

+ $50 (Cert)*

Standard First Aid Certificate Course (Eng)

$420

$400

$350 (Course fee)

+ $50 (Cert)*

Automated External Defibrillation Certificate (Chi)

$400

$300

$300

Automated External Defibrillation Certificate (Eng)

$450

$350

$350

Adult Cardio Pulmonary Resuscitation & Automated External Defibrillation Certificate (Chi)

$540

$440

$440

Adult Cardio Pulmonary Resuscitation & Automated External Defibrillation Certificate (Eng)

$650

$550

$550

 
* Certificates are optional
 

 

Health Training 

33. What are the general admission criteria for Employees Retraining Board (ERB) courses?
General Admission Criteria for all ERB training courses:
i. Eligible employees of the Hong Kong Special Administrative Region (HKSAR) (i.e. lawfully employable and not subject to conditions of stay, including permanent residents of the HKSAR and new arrivals)
ii. Aged 15 or above; and
iii. Education attainment of sub-degree or below
 
For individual courses, applicants have to meet the specified admission requirements in addition to those listed above.
 
Foundation Certificate in Care-related Support Worker Training (RC011DS)
i. Completed Form 3 of secondary education; and
(ii)               Unemployed, non-engaged, or dropouts from school; and
(iii)             Ability to understand simple English
(iv)              Pass the interview
 
Certificate in Health Worker Training (RC009DS)
(i)    Completed Form 5 of secondary of education (must be able to provide proof of educational attainment) with at least 2 years of working experience; and
(ii)    Unemployed, non-engaged, or dropouts from schools; and
(iii)  Fulfill the registration requirements for health workers specified by the Social Welfare Department; and
(iv)   Pass the interview
 
Certificate in Upgraded Caring Skills for Health Workers in Residential Care Homes for Persons with Disabilities I (Part-time) (RC003HS)
i. Registered Health Workers under the Residential Care Homes (Elderly Persons) Ordinance who are not currently working at residential care homes for persons with disabilities
 
Certificate in Upgraded Caring Skills for Health Workers in Residential Care Homes for Persons with Disabilities II (Part-time) (RC002HS)
i. Registered Health Workers under the Residential Care Homes (Elderly Persons) Ordinance who are currently working at residential care homes for persons with disabilities; or
ii. Registered Health Workers under the Residential Care Homes (Elderly Persons) Ordinance who are not currently working at residential care homes for persons with disabilities and have completed the course entitled “Upgraded Caring Skills for Health Workers in Residential Care Homes for Persons with Disabilities I (Part-time)”    #back to top
 
 
34. Are ERB training courses only available to applicants aged 18 or above?
Non-engaged youths aged between 15 and 17 who have attained up to secondary school education are advised to apply for the “Youth Training Programme” (YTP) courses. If an applicant is not intended to enroll in the YTP courses available and can provide adequate justification, an interview will be conducted to evaluate the situation. Recommendation may be made to request the ERB to exercise its discretion, and approval of such a request is at the discretion of the board
 
Part-time courses are exempted from this age requirement.    #back to top
 
 
35. Are interviews needed to apply for ERB training courses?
Interviews are mandatory for applicants interested in Full Time Placement-tied courses (i.e. Foundation Certificate in Care-related Support Worker Training and Certificate in Health Worker Training). Applications will be considered only after applicants have passed the interviews successfully.    #back to top
 
 
36. What documents should be provided and submitted when applying for ERB courses?

Foundation Certificate in Care-related Support Worker Training

Certificate in Health Worker Training

Certificate in Upgraded Caring Skills for Health Workers in

Residential Care Homes for Persons with Disabilities I (Part-time)

Certificate in Upgraded Caring Skills for Health Workers in

Residential Care Homes for Persons with Disabilities II (Part-time)

1.     Hong Kong Permanent Identity Card; and

2.     Proof of highest education attained (original copy & photocopy); and

3.     Stamped ($ 2.0) and self-addressed envelope; and/or

4.     School leaving certification (applicable to those who graduate or discontinue enrolment from non-ERB full-time education programme within the last 6 months [from the date of application])

1.     Hong Kong Permanent Identity Card; and

2.     Proof of highest education attained (original copy & photocopy); and

3.     Proof of 2 years or above working experience (original & copy); and

4.     Stamped ($2.0) and self-addressed envelope; and/or

5.     School leaving certification (applicable to those who graduate or discontinue enrolment from non-ERB full-time education programme within the last 6 months [from the date of application])

1.     Hong Kong Permanent Identity Card; and

2.     Proof of highest education attained (original copy & photocopy); and

3.     Health Worker Registration Certificate issued by Social Welfare Department (original & copy); and

4.     Stamped ($2.0) and self- addressed envelope; and/or

5.     Income Proof (applicable to those who are in-service employees) 

1.     Hong Kong Permanent Identity Card; and

2.     Proof of highest education attained (original copy & photocopy); and

3.     Stamped ($2.0) and self- addressed envelope; and/or

4.     Income Proof (applicable to those who are in-service employees); and/or

5.     Certificate in “Upgraded Caring Skills for Health Workers in Residential Care Homes for Persons with Disabilities I (Part-time)” issued by ERB (applicable to those who have completed the level I course) ; and/ or

6.     Proof of employment at a residential care home for persons with disabilities (applicable to registered health workers under the Residential Care Homes (Elderly Persons) Ordinance with current employment at residential care homes for persons with disabilities)

7.     Income Proof (applicable to those who are in-service employees) 

 
37. Can applicants cancel applications/enrollment after notification of their successful admission of ERB training courses?
Cancellation of applications/enrolment should be made, in person or in writing, to the Training Bodies offering the courses. For enrolled applicants who fail to cancel course applications duly and do not show up for the course, they will be deemed as “absent” and the paid course fees (if applicable) will not be refunded.    #back to top
 
 
38. Is Applicant possessing overseas education certificate eligible for ERB training courses?
In general, applicants with non-local educational qualification may determine their equivalent local education attainment based on the number of years of school education received.
 
However, seeking a certificate in Health Worker Training will require compliance with the registration requirements established by the Social Welfare Department. Hence, applicants with non-local educational qualification MUST provide an assessment report from the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ). The assessment report should indicate that the overseas education attainment is equivalent to completion of Form 5 or above in Hong Kong. In addition, the proof of education attainment listed in the report should be provided.    #back to top
 
 
39. What is considered valid proof of educational attainment?
Valid proof of education attainment includes graduation certificates, transcripts, school leaving certificates, reissued education certificates, or assessment reports provided by the HKCAAVQ. However, additional documents may be required based on the application and/or academic requirements of individual courses.    #back to top
 
 
40. Can I apply for ERB training courses if the required proof of education attainment was lost?
Under general circumstances, should applicants fail to provide proof of education attainment at the time of first application, they may make declaration on their highest education attained in the duly signed “Course Application Form”, confirming that all information provided is correct and complete.
 
However, seeking a certificate in Health Worker Training will require compliance with the registration requirements established by the Social Welfare Department. Hence, at the time of application, applicants have to provide legitimate proof of education attainment.    #back to top
 
 
41. What are the differences between Certificate in Health Worker Training and Foundation Certificate in Care-related Support Worker Training?
In addition to different entry requirements, they will also lead to diverse career paths. When graduates with a Foundation Certificate in Care-related Support Worker Training apply to be a Patient Care Assistant IIIA at the Hospital Authority, they will be considered qualified candidates with equivalent training. On the other hand, graduates with a Certificate in Health Worker can apply to become a registered Health Worker.    #back to top
 
 
42. How to apply for ERB training courses?
For apply for Full-time Placement-Tied Courses, applicants should visit the designated training centers in person to complete the application procedures scheduled for particular date and time. No application will be accepted without a prior appointment or if the required documents are missing.
 
Applicants can make up appointments via the phone (2603-0188) or this online platform www.training.redcorss.org.hk
 
For apply for skills Upgrading Scheme Plus” (SUS Plus) Courses, Applicants can submit the required documents in person to the following training centers during the operating hours listed below (email or fax applications will not be accepted).    #back to top
 
 
43.   Can part-time employees apply for ERB full-time placement-tied courses?
No. Only applicants who are unemployed, non-engaged, or dropouts from school are eligible for the full-time placement-tied courses.     #back to top
 
 
44. Would you re-issue the certificate if I lost my certificate?
It depends on whether sufficient supporting documents can be provided or relevant student records can be retrieved.  Administration fee would be imposed for successful application.     #back to top
 
 
45. If I cannot attend the course due to personal reason, can I cancel my application or apply for change of class/class postponement?  
No cancellation/postponement/change of class/refund of course fee would be accepted unless we have decided to cancel the class due to insufficient enrollment or unforeseeable difficulties arising from running the course.     #back to top
 
 
46. What should I do if I am not able to attend the examination? 
If you cannot attend the original examination, please notify concerning staff latest by the last lesson.  Administration charge would be imposed for examination re-arrangement. (Only available for Non-ERB courses)    #back to top
 
 
47. If I fail to pass the examination(s), can I have make-up examination(s)? 
Please refer to the course outline of individual course for details. Once the course provide the make-up examination and the student missed it without any specific reason, we will treat it as giving up all the make-up examination chances.   #back to top